Store Policies
Last Updated: 11/6/2022
Fulfillment Policies
Cancellation Policy
Cancellations are accepted on sealed product only, and only if order has not been completed or shipped yet. This means that you may cancel booster pack purchases prior to them being opened on the livestream. Once booster packs are opened, the order may not be cancelled or refunded.
Due to the nature of the product, Mystery Pack and Pullbox orders are not eligible for cancellation, returns or refunds.
All cancelled orders will be subject to a cancellation fee of 5% of the order total.
Refund Policy
Refunds are accepted on cancelled orders only, less the cancellation fee.
Return Policy
Returns are not accepted on any opened merchandise.
Delivery Policy
Shipments may take 2-5 business days to prepare. Delivery of packages is to be fulfilled by USPS or UPS, and arrival time is dependent on the customer’s selected shipping speed. International customers are responsible for any duties or VAT related to the import of cards, per your country’s laws. Two Pair Collectibles is not responsible for packages lost in transit.
Booster Pack Purchases Policy
When you purchase a booster pack from http://www.twopairbreaks.com you agree to have your packs opened live, on stream, at http://www.twitch.tv/twopaircollectibles or any similar streaming service, and understand that sealed booster packs will not be sent. By purchasing booster packs from us, your purchase is covered by our Buyer’s Guarantee.
Buyer’s Guarantee
Two Pair Collectibles guarantees that the buyer will receive at minimum one card per booster pack purchased. The buyer will receive any defined “Hits” from the booster pack. If the pack does not have any hits, the buyer will receive the card in the RARE SLOT of the booster pack, regardless of rarity.
Definition of “Hits Only”
Pokemon cards qualifying as “hits” are the valuable/collectible cards including but not limited to: Holofoil Rares, Full Arts, EX, GX, V, VMax, Rainbow Rares, Gold Cards, etc. Reverses of any rarity will be given on request.
Shipping Policies
Customers are required to choose a delivery method by the end of stream. Delivery methods inlcude:
In Store Pickup: Customers may pick up their cards in person at our brick & mortar location.
Two Pair Collectibles
8168 Elliott Rd. STE B
Easton, MD 21601
Shipping By Courier: We offer multiple shipping options for both domestic and international shipments.
Domestic – USPS First-Class Mail Parcel Service
– Shipped in bubble mailers
– Ideal for smaller orders, accomodating packages up to 8 oz
– Delivery is expected in 2-5 business days after being received by USPS
– Tracking will be provided
Domestic – USPS Priority Mail
– Small orders are shipped in bubble mailers; large orders will be shipped in boxes
– Ideal for large orders as we can effectively ship up to 5 lbs
– Delivery is expected in 1-3 business days after being received by USPS
– Tracking will be provided
USPS First-Class Package International Service up to 7 oz (0.2kg)
– Shipped in a bubble mailer & poly mailer
– Ideal for smaller orders, accomodating packages up to 7 oz (0.2kg)
– Delivery is expected in 15 business days after being received by USPS
– Tracking will be provided
– Customs clearance required (additional taxes/duties to be paid per your country’s laws)
USPS First-Class Package International Service up to 2 lbs (0.9kg)
– Orders will be shipped in a box
– Ideal for larger international orders as we can effectively ship up to 2 lbs (0.9kg)
– Delivery is expected in 15 business days after being received by USPS
– Tracking will be provided
– Customs clearance required (additional taxes/duties to be paid per your country’s laws)
Abandoned Property
Customers must select a delivery method by the end of business day. In the event that a customer does not select a delivery method, we will issue weekly reminders via email, up to 3 times. A customer’s property will be held on the premises for 30 days. Failure to ship or retrieve orders in person will result in the property being considered abandoned. Two Pair Collectibles reserves the right to sell, donate or dispose of any abandoned property after the 30 day grace period.
Chargeback Policy
A chargeback is the the withdrawal or reversal of an already processed payment. As stated in our Fulfillment policy, refunds will only be given to successfully cancelled orders or returned sealed products. Refunds will not be given on opened merchandise. Any customer who initiates a chargeback against Two Pair Collectibles for completed orders or services rendered will be disputed to the fullest extent. In addition, any customer who files a chargeback, regardless of the reason or the outcome, will be permanently suspended on all of Two Pair Collectibles platforms, including but not limited to, use of this website, Twitch and Discord.